𝐖𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐭𝐫𝐞𝐚𝐭 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐥𝐢𝐤𝐞 𝐭𝐡𝐢𝐬?

“Customer service” is now an oxymoron.

There, I said it first!

Recently, we had a Tesla solar system and battery installed.

Communication during the installation process was exceptional.

After a few weeks, our system stopped working.

I contacted customer support and my rep was very helpful.

She tried to fix our system remotely and had to escalate the case to Tier 2 support.

She said to reach out to her if I had any questions.

A week goes by with no updates.

I emailed my rep numerous times but no response.

I emailed the main support email address and not even an automated response.

Another week goes by with no updates.

NADA.

Zilch.

I have $20K of brand new, broken hardware on my roof that may or may not get fixed in the near future.

While I was sitting on the beach last week sipping beers, I jumped on the customer service chat on the Tesla app.

It was really hard to find the chat because it only appears after you navigate an automated…