Member-only story
This isnβt rocket science
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Do you ever wonder why some businesses struggle with customer service?
One afternoon we ventured into a restaurant on the beach near our resort in Hawaii.
The place was packed which is always a good sign if you want good food and drinks.
The hostess brought us to our table and handed us our menus.
After a few minutes, we were ready to order but nobody came to wait on us.
10 minutesβ¦
15 minutesβ¦
We didnβt mind too much because it was a beautiful day on the beach but this is ridiculous.
Staff members kept walking by us and looking the other way.
We tried getting their attention but they ignored us.
We noticed a lot of other tables experiencing the same ghosting.
We thought about leaving but the nearest restaurant was a 20-minute drive from us.
Our friend Jack stood up and started waving his arms as the staff walked by.
The more he waved his arms the more the staff ignored him.
Finally, one waiter stopped to help us (after he walked by at least a dozen times).
